Refund Policy: If you are not satisfied with a particular item, please let us know by telephone or email (details below) and include the full details of what you ordered and why you were unsatisfied. We will then raise this with the restaurant in question and if deemed appropriate, in its sole discretion, a refund or part refund will be provided for the unsatisfactory item(s). Refunds are only applicable if you inform us by 9:30 pm on the day your order is collected. To request a refund under this section, please contact us by email at info@chargrill.com.au or phone on 089 276 9122. If you choose to phone after business hours, please leave a message on our voicemail.

If you use a third-party delivery service, we take no responsibility for the proper handling and storage of the food ordered through the third-party delivery service (including allergen cross-contamination during the delivery process). By using a third-party delivery service, you acknowledge and agree that the products you consume are your responsibility and you release us from any liability whatsoever, whether in contract, tort (including negligence) or otherwise, for any illness suffered or any loss or damage incurred as a result of your use of a third-party delivery service and/or consumption of our products delivered to you by a third-party delivery service.

By disclosing or submitting your personal information to us when ordering catering and creating an account, we will handle the collection, processing and storage of your personal information in accordance with our Privacy Policy.

Cancellation Policy. Cancellations of any online catering orders within 24 hours of the scheduled collection time will incur a 50% cancellation fee. Whilst every attempt to honour requests to change any part of a catering order (including, but not limited to, adding item/s to the order, deleting item/s and/or changing the time) will be made, however we cannot guarantee that the request will be met if received within 24 hours of the scheduled pick up time.